sayagame collects only the personal data that is necessary for the purposes stated in this policy. We do not collect data we don't have a clear, lawful reason to hold. If you're a registered player, your registration data, transaction history, and KYC documents are collected to operate your account — nothing beyond what that requires.
All personal data stored by sayagame is protected using industry-standard security measures including SSL/TLS encryption in transit and encrypted storage at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all staff with data access are subject to confidentiality obligations.
Under the Philippine Data Privacy Act of 2012, you have enforceable rights over your personal data — including the right to access, correct, delete, and port your data. sayagame makes these rights exercisable through your account settings or by contacting support. We don't make rights requests difficult.
sayagame does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Where data is shared with third-party service providers — such as payment processors or game content providers — it is shared only to the extent necessary to provide those services and under binding data processing agreements.
sayagame retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable Philippine law, gaming regulations, or anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
In the event of a personal data breach that poses a risk to your rights and freedoms, sayagame will notify affected players and, where required, the National Privacy Commission (NPC) within the timeframe prescribed by the Data Privacy Act. We maintain an incident response plan to detect, contain, and manage data security incidents.
sayagame ("sayagame," "we," "us," "our") is committed to protecting the privacy of every individual who interacts with the sayagame.app platform. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data belonging to registered players, prospective users, and any other individuals whose data we process in connection with the operation of the sayagame platform.
This policy is issued pursuant to Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by sayagame regardless of the format in which it is held.
By registering an account on sayagame.app, accessing the platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
For the purposes of the Data Privacy Act of 2012, sayagame is the personal information controller in respect of the personal data collected and processed through the sayagame.app platform.
sayagame is responsible for determining the purposes and means of processing your personal data. Where sayagame engages third-party service providers to process personal data on its behalf, those parties act as personal information processors under written agreements that bind them to process data only in accordance with sayagame's documented instructions and applicable Philippine data protection law.
If you have questions about how sayagame handles your personal data, or if you wish to exercise any of your rights under the DPA, you may contact sayagame's Data Protection Officer (DPO) at the contact details set out in Section 15 of this policy.
sayagame collects the following categories of personal data in the course of providing its services:
| Category | Specific Data Points | Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number, ID document images | You (at registration and KYC) |
| Contact Data | Mobile number, email address, residential address | You (at registration) |
| Financial Data | GCash number, PayMaya number, bank account details, deposit and withdrawal history, transaction amounts | You and payment processors |
| Gaming Data | Game session history, wagers placed, winnings, game preferences, bonus usage, account balance history | Automatically generated |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, login history | Automatically collected |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted through the platform | You (in communications with us) |
| Responsible Gaming Data | Self-exclusion status, deposit and loss limit settings, cooling-off periods, problem gambling flags | You and platform-generated |
sayagame does not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. Where identity documents contain sensitive information (e.g., health or biometric data), only the minimum necessary data points are extracted and retained.
sayagame collects personal data through the following methods:
sayagame processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, sayagame processes your personal data on the following legal bases:
sayagame does not sell, rent, or trade your personal data to any third party. Personal data is shared only in the following circumstances and only to the extent necessary:
sayagame uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. The following categories of cookies are used:
Most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may impair the functionality of the sayagame platform. Strictly necessary cookies cannot be disabled without preventing access to core platform features.
sayagame retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, regulatory obligations, or legitimate business needs. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance and regulatory requirements |
| KYC documents | Duration of account + 5 years after closure | AMLC and gaming regulatory obligations |
| Transaction and financial records | Duration of account + 10 years after closure | Anti-money laundering law (RA 9160) |
| Gaming history and session logs | Duration of account + 3 years after closure | Dispute resolution and regulatory review |
| Support and communications records | 3 years from date of interaction | Dispute resolution and service improvement |
| Marketing consent records | Until consent is withdrawn, then 2 years | Proof of lawful processing |
| Technical and device logs | 12 months from collection | Security monitoring and fraud prevention |
At the end of applicable retention periods, personal data is securely and permanently deleted or irreversibly anonymised. Anonymised data that cannot be re-identified may be retained indefinitely for statistical and analytics purposes.
sayagame implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you believe your sayagame account has been compromised, please contact support via live chat immediately to initiate account protection procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sayagame:
You have the right to be informed that your personal data is being collected and processed, the purpose of processing, and your rights with respect to that data.
You have the right to access a copy of the personal data sayagame holds about you, along with information about how it is processed.
You have the right to request correction of inaccurate, outdated, incomplete, or misleading personal data that sayagame holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where processing is unlawful.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
You have the right to object to certain types of processing, including processing for direct marketing purposes, which can be exercised at any time.
To exercise any of these rights, contact sayagame's Data Protection Officer as described in Section 15. sayagame will respond to rights requests within thirty (30) days of receipt, in accordance with the DPA's requirements. Where a request cannot be fulfilled, sayagame will explain the reason in writing.
sayagame is an online gaming platform subject to mandatory age restrictions under Philippine gaming regulations. Access to the platform is strictly limited to individuals who are 21 years of age or older. sayagame does not knowingly collect personal data from any person under the age of 21.
Age verification procedures are applied at account registration and during KYC verification. If sayagame becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, the personal data will be securely deleted, and any deposits received will be handled in accordance with applicable regulatory guidance.
If you believe that a person under the age of 21 has created a sayagame account, please report this to the support team via live chat or the email address listed in Section 15 immediately.
In the course of providing its services, sayagame may transfer personal data to, or process it in, jurisdictions outside the Philippines. This may occur where sayagame engages service providers — such as cloud infrastructure providers, game content suppliers, or analytics platforms — whose servers are located outside the country.
Where personal data is transferred outside the Philippines, sayagame ensures that appropriate safeguards are in place to protect the data in accordance with the Data Privacy Act of 2012, including:
You may request information about the specific safeguards in place for cross-border transfers of your personal data by contacting the sayagame Data Protection Officer.
sayagame may update this Privacy Policy from time to time to reflect changes in our data practices, service offerings, or applicable legal requirements. Material changes will be communicated to registered players by email to the address on file or by a prominent notice displayed within the sayagame platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Continued use of the sayagame platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you may request account closure as described in the Terms & Conditions.
We recommend reviewing this Privacy Policy periodically to stay informed about how sayagame protects your personal data.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sayagame, please contact our Data Protection Officer through the following channels:
sayagame will acknowledge privacy-related inquiries within five (5) business days and aims to resolve requests within thirty (30) calendar days of receipt. Complex requests may require additional time, in which case you will be notified of the expected timeline.
If you are not satisfied with sayagame's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
sayagame handles your personal data with the same care it handles your money — securely, transparently, and in full compliance with Philippine law. Ready to get started? Create your free account and play 700+ games from ₱100. Players must be 21 or older.